1. Navigate to the SSPR site via the link below or the link contained in your email.
   https://passwordreset.microsoftonline.com/?whr=fmi.com
    
2. In the box under User ID, enter your ID followed by ‘@fmi.com’.
    
3. Enter the characters in the picture and click ‘Next’
    

4. If you have forgotten your password, select ‘I forgot my password’ from the options.
    
5. NOTE: If you know your password, but still can’t successfully sign-in, click here for instructions to log in.
    

6. Select either option to verify your identity. ‘Approve a notification on my authenticator app’ or ‘Enter a code from my authenticator app’.

• If you select 'Approve a notification on my authenticator app' then select the Send Notification blue button. Enter the 2-digit code shown in the web browser to your authenticator app and then select Yes.

• If you select 'Enter a code from my authenticator app' then open your Authenticator App on your mobile device and copy the 6 digit code from the app to the web browser and then select Next.

8. Once verification is complete, enter and confirm a new password following the password requirements outlined below:

• It cannot match your ID
• It must be completely different than your last 10 passwords. Make sure it's not similar in any way - don't just add a new number or symbol
• Minimum of eight characters
• Must start with an alphabetical character
• Use of one character from each of the following groups:
  • Lower case alphabet
  • Upper case alphabet
  • Numbers
  • Special Characters (*,#,@,!)

9. Click ‘Finish’.
    
10. You will see a confirmation message that your password has been successfully reset. Log in using your username and new password.